Service Policy
Last updated: November 26, 2025
1. Service Overview
At Footwarmly, we are committed to providing exceptional service for all your foot warming needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@footwarmly.com
- Phone: +1 (204) 475-8837
- Address: 835 Oak St, Winnipeg, MB R3M 3R2, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM CST
- Saturday: 10:00 AM - 4:00 PM CST
- Sunday: Closed
3. Product Repair Services
3.1 Available Services
- Heating element replacement
- Controller and thermostat repair
- Power cord and connection repair
- Fabric and cover restoration
- Safety system inspection and repair
- Product cleaning and sanitization
3.2 Service Timeframes
Standard repair services typically require:
- Initial Assessment: 1-2 business days
- Minor Repairs: 3-5 business days
- Major Repairs: 7-10 business days
- Complete Restoration: 10-14 business days
4. Warranty Services
4.1 Standard Warranty
All new products purchased from Footwarmly come with:
- 30-day satisfaction guarantee
- 1-year warranty against manufacturing defects
- Free component replacement for missing pieces (reported within 7 days of purchase)
- Safety certification compliance guarantee
4.2 Extended Warranty
Optional extended warranty services include:
- 2-year extended protection plan
- Priority repair service
- Annual maintenance check
- 50% discount on repair services
5. Maintenance Services
5.1 Regular Maintenance
- Safety system testing
- Heating element efficiency check
- Temperature control calibration
- Electrical connection inspection
- Fabric and material care
5.2 Professional Cleaning
- Deep cleaning services
- Sanitization treatment
- Odor removal
- Fabric refreshing
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed diagnostic: $25
- Expert consultation: $45
6.2 Repair Costs
- Minor repairs: $30-50
- Major repairs: $75-150
- Complete restoration: $100-200
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Comprehensive safety testing
- Performance verification
- Quality control inspection
- Customer satisfaction follow-up
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Product model and serial number
- Purchase date and location
- Detailed description of issues
- Photos of damaged components (if applicable)
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 90-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine replacement parts
10. Updates to Service Policy
Footwarmly reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.